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FAQ
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How do you know how old I am? The first time you buy a knife or axe from us we will perform an electronic Age Verification process which will seek to verify that you are 18+. If that process is unsuccessful, we will contact you requesting a copy of your driving license or passport. We follow all government guidance to ensure that we are keeping bladed aticles out of the hands of minors.
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Can I change my address once my order has been placed? Yes, if you contact us in time. Over 95% of orders placed before 15:00 are packed and shipped same day.
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What is a UK Legal Carry Knife? A UK Legal Carry Knife is defined as a folding knife with a non-locking blade that has a cutting edge of less than 3" (7.62cm).
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Can you deliver a knife or axe to my home address? Yes, once we have age verified you, your order will be securely packaged, a sticker will be placed on the outside of the package instructing that it may only be delivered to a person who is 18+. Your package will then be shipped with an age verification requirement, meaning the driver must confirm that you are 18+ before handing it over.
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What is your return policy? You can see our complete returns policy here: returns
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May I exchange my item for a different size? Absolutely! See the easy exchange info here: exchanges
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Where can I find my order number? You will receive an order confirmation usually within minutes of placing your order. If it hasn't come through, please check your junk folder.
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Where can I find the tracking link for my delivery? You will receive a shipment confirmation, usually within 30mins of your order being processed that contains a tracking link.
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European Union as of 12th December 2024 we have paused sales to the EU and Northern Ireland, this is due to new EU GPSR requirements that are both onerous and expensive. We will be reevaluating this in 2025.
