We get very few returns but on occasion it does happen. We want you to have an easy shopping experience with Natural Man and provide you with a 14 day returns policy. You must notify us within the 14 days of your intention to return your purchase. You then have a further 14 days to return the item to us. If more than 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your purchase must be unused and in the same condition that you received it. It must also be in the original undamaged packaging with any original tags / labels still attached. Any item not in its original condition, is damaged or missing parts or packaging for reasons not due to our error cannot be returned. Unless agreed otherwise, you must cover the cost of return postage (we recommend that you choose a tracked / signed for service with the appropriate level of insurance).
In the rare case of you receiving a faulty or broken item, please notify us, return the item and we will pay the cost of shipping. Please do not send faulty items back without first contacting us to agree shipping costs.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded. Items purchased as sale items, discounted or auction items are considered final and cannot be refunded.
Exchanges (if applicable)
If you need help with your exchange please contact us at email@example.com and send your item to: Natural Man Ltd., Dragonfly, Church Lane Shadoxhurst TN26 1LY.
To return your product, please send to: Natural Man Ltd., Returns, Dragonfly, Church Lane Shadoxhurst TN26 1LY
You will be responsible for paying for your own shipping costs for returning your item.
You are responsible for the returned item until it is received by us, therefore you should consider using a trackable shipping service and purchasing the correct level of shipping insurance.
We may validate name, address and other personal information supplied by you during the order process against appropriate third party databases (for the purchase of knives and axes), for this reason the billing address for first orders should be the same as the delivery address. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998, and any successor legislation (for example, the General Data Protection Regulation).
Your statutory rights are not affected.
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